|
MY ACCOUNT
How do I create and account?
On the right hand side of the website there is a Login Here area. You can create an account by entering your email addressing and assigning a password. Various questions will then be asked to create an account.
How do I create a Trade account?
Create an account by going to the Login Here section on the right hand side of the page. When entering account details you will be asked to identify where you are from eg. Child care centre name.
I forgot my password?
In the Login Here box there is a button to click which says next to Password: Forgotten? Click on this to remedy the problem.
Who can become a Trade Customer?
Any Child Care Centre, Kindergarten, School, Home Day Carer or person working as a teacher or child carer within the industry. You will be asked to identify where you work.
PRICING & BILLING
How do I purchase my products I have selected?
Select the items you wish to purchase by adding them to the Shopping Cart. You can view this cart at any time and delete any items you no longer wish to purchase. When you are ready to complete order go to Checkout located in the orange line above the Shopping Cart contents listed on the right hand side of the page.
Do I need to establish an account first to begin shopping?
No you can begin shopping at any time. When you are ready to checkout you will be asked to establish an account then.
Do your prices include GST?
Yes we are GST compliant and all prices listed on the site are GST inclusive.
Will I get an invoice?
All sent order will receive an invoice with delivery.
What currency do you charge?
Australian Dollars only.
Which methods can I use to purchase?
We accept Visa, Mastercard, Bankcard and soon Paypal.
DELIVERIES & RETURNS
Where do you deliver?
We deliver to within Australia via Australia Post or Courier Service.
Do you accept returns?
We strive for superior customer service and want to ensure you are happy with the product/s you have received. You can purchase from us with complete confidence. We choose quality items, which with normal use, will give many years of joy to you and your family. We are happy to provide you with normal manufacturer's warranty on ALL items we sell.
If the goods are faulty Brighter Kids will pay the return freight cost, but if you wish to return a product for any other reason, you will be liable for the return freight costs and the original delivery charges cannot be refunded.
Should you wish to exchange an item or if there has been a change of mind You will need to contact us. If you wish to return or exchange any item you have purchased, due to a "change of mind", contact us to arrange returning the item within thirty (30) days of you receiving it. You will be liable for the return delivery costs and shipping charges for any alternative item(s) selected. The item should be in original condition with all packaging intact.
SERVICE & SUPPORT
How can I contact you?
Go to the Contact Us Link to view all methods of contacting us.
Do you have a walk-in store?
Our company is based on the Gold Coast QLD, Australia. We concentrate on our online business hence we do not have a physical shop. This means less overheads and cheaper prices for you. Our Mobile Shop Service is an extension of the online shop. It services Child Care Centres, Kindergartens, Playgroups & Schools. The shop is available on request for groups of parents who meet with a common interest, but this service is at the sole discretion of Brighter Kids.
Can you send me a catalogue?
Our Web site is our catalogue. We only distribute catalogues to Trade Customers. Trade Customers may Download an ecatalogue. Using this method we can offer our customers a range of Art/Craft and Educational Toys to suit kids and families at consistently low prices.
Who are Brighter Kids?
Brighter Kids is an Australian online toy store that has been retailing online for more than two years. Our focus is on Educational Toys. You will not see licensed toys here. We select toys of the highest quality with an educational outcome. The store hosts a range of wooden as well as plastic toys and a huge selection of Art & Craft products.
To read more visit the ABOUT US: BRIGHTER KIDS link at the bottom of any page.
What are Film Stars?
Films Stars create DVD’s of individual or sibling children. The child/ren are recreated into a fabulous short film which they can show their children when they become parents themselves. Centres, kindergartens or schools who participate can raise funds or donate funds collected to a children’s charity of their choice (with Brighter Kids prior permission).
|
CHRISTMAS CRAFT
Books & Wall Charts
